Share review of Diana Princess of Wales Hospital

Diana Princess of Wales Hospital 2021-07-12 Person 3 5 0

The nurse practitioner unfortunately ticked me as having been seen - left 2.5hrs watching all other patients being called through to be seen by various staff members. I appreciate some were in more urgent care and have no issues on that basis, but it was only because of reception staff vigilance that they realised a problem had occurred and set out to resolve the issue on my behalf. Once they’d done this I was seen, X-ray, seen again and discharged in 30mins. My question and comment would be “How many times does this occur ?” Let’s hope not too often - the system on the day I attended was working really well better than I’ve ever seen A&E thanks

Make sure don’t mark people as seen ! Make it clearer where patients need to stop before entering dept saves receptionist getting abuse from small minority of patients.