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6th April 2022


I was treated with respect b most of the staff. The bays are kept spotless. I felt sorry for some of the staff over patients. I would just have to say a big thank you to [name removed] and her team.

Suggested improvements
The only thing I could say is to increase permanent staff levels and { } back on agency staff.

20th April 2022
Response from Danetre Hospital

Thank you for your feedback. We do try to keep the use of bank and agency staff to a minimum, but sometimes staff absence make this necessary. However, you should expect the same quality care from all staff. Best wishes, Hugh Jones, patient Experience Manager

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience