Share review of Danetre Hospital
Tweet
Share
Danetre Hospital
2023-01-13
Person
3
5
0
13th January 2023
Strange wording of the question. Telephone consultations maybe quicker/more convenient but the lack of face to face hides body language and spontaneous questions. It's been several weeks since my follow up about changing the prescription dosage which, is a shortfall in care.
Suggested improvements
Better lines of communication. I don't know whose care I'm under. The letter giving the team members and locations did not contain ant contact numbers. It was unclear as to whom I should contact. Having gone to my GP I was informed that medication came under the consultant whereas I though this had been given back to the GP.
23rd January 2023
Response from Danetre Hospital
I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager
8th March 2023
Response from Danetre Hospital
Thank you for taking the time to provide your feedback. We are very sorry that the communication has not been adequate. We would like to put it right. Please contact our confidential helpline (PALS) on 0800 917 8504 or pals@nhft.nhs.uk to resolve.