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10th February 2023


The first lady who called was really nice, but the second lady lied to me and made me feel confused. So I'm really conflicted about the service and I dont know if I can trust it :(

Suggested improvements
I dont know... your probably doing the best you can with the funding you have... which is fine.

13th February 2023
Response from Danetre Hospital

I am really sorry this is your experience. Please contact our confidential helpline, pals, on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs