Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NP
2,490
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Cynthia Spencer Hospice
2021-03-13
Person
4
5
0
Review of Hospice @ Home
written by a family member
13th March 2021
Could not do enough for him.
Suggested improvements
No.
Cynthia Spencer Hospice
2021-03-13
Person
4
5
0
Review of Hospice @ Home
written by a carer
13th March 2021
The team were very friendly, professional, compassionate, kind, reassuring for the first time in 3 years we felt safe and cared for./nWe were fully informed mother spoke to like a person and included in all decisions. Given the opportunity to discuss wishes.
Suggested improvements
Unfortunately, our mother passed after 4 days. The service would were been fantastic if able to provide before. The delayed referred as disappointing as the struggle before was heart and lucky.
2021-06-29 15:43:43
Response from Cynthia Spencer Hospice
Thank you for your feedback, and I am sorry that the referral to the service was only 4 days prior to your mother dying. We work with as many different services that refer to us to ensure they refer in a timely manner. It appears in this instance this may not have happened as it should. We will continue to work with our referrers and advise of the appropriateness of when to refer to our hospice at Home team.
Cynthia Spencer Hospice
2021-03-13
Person
5
5
0
Review of Hospice @ Home
written by a family member
13th March 2021
No one could have done anymore for us than the Marie curie nurses and age cuk/ carers.
Cynthia Spencer Hospice
2021-03-13
Person
4
5
0
Review of Hospice @ Home
written by a family member
13th March 2021
The nurses involved in Maureens came in her friendly days, could not have { } any better. Thanks you so much. { }.
Suggested improvements
Nothing.
Cynthia Spencer Hospice
2021-03-13
Person
5
5
0
Review of Hospice @ Home
written by a family member
13th March 2021
The patient and family always felt supported. We could always rely on the staff to help answer any questions we or dad had.
Suggested improvements
We felt everything possible was done to comfort him./nDad sadly passed away in December.
Cynthia Spencer Hospice
2021-03-10
Person
2
5
0
Review of Hospice @ Home
written by a family member
10th March 2021
Most of the time she was unaware of anything she had end of life dementia.
Suggested improvements
Nothing.
Cynthia Spencer Hospice
2021-03-10
Person
5
5
0
Review of Hospice @ Home
written by a family member
10th March 2021
My husband felt safe and cared for at all times. The communication between all terms that looked after him was fabulous. There was never a time when a nurse arrived who did not know that had all used previously. The passing on of into was great.
Suggested improvements
N/A to us - the team were great who visited us.
Cynthia Spencer Hospice
2021-03-10
Person
5
5
0
Review of Hospice @ Home
written by a family member
10th March 2021
Your nurse were angels on earth. Their whole attitude was so time in the patients and family dignity and care was shown all the time to all concerned. My father in peace and love.
Cynthia Spencer Hospice
2021-03-08
Person
4
5
0
Review of Cynthia Spencer Hospice
8th March 2021
The patient care was excellent but his family felt neglected & abandoned, due to Covid we were not allowed to visit and telephone liaison with the staff was difficult.
Although we acknowledge this was a difficult time for all we feel that more contact with the nursing & medical staff would have given us reassurance
We were told that if he became EoL then we would be allowed to visit - I do not feel this is an acceptable policy. His sons did not see him for 3 1/2 weeks - not even through a window
I saw a family on one occasion when I dropped off food - they had just lost a family member & could only spend time with him individually for a very few moments after his death. This seems barbaric not to be able to support each other during this time
Suggested improvements
Better communication during Covid
2021-04-20 16:54:50
Response from Cynthia Spencer Hospice
Thank you for the feedback and I am sorry that you feel this way about the support you received as a family. Cynthia Spencer Hospice is following national guidance around visiting. Our policy is for exceptional visiting only where patients are imminently dying. This allows patients to receive one visitor (or two visitors in specific circumstances). We will also allow a settling in visit at the time a patient is admitted and will also allow visiting in circumstances where it would support the patient or families psychological needs. The ward team will maintain contact with the patients chosen contact or next of kin as much as possible and contact details are provided to the patients chosen contact with the telephone number for the Hospice, and are advised to ring at any time. If through discussion with the clinical team it is established that other close family member wished to visit, this can be arranged with the agreement of the patient or next of kin. After a patient dies, we allow immediate family members to attend, but at the present time we are obliged to limit the number of people visiting to a maximum of 2 relatives at any one time. Should there be more relatives then we ask them to rotate. We accept that our visiting policy is not ideal due to the restrictions associated with COVID, but our visiting policy is in place to maintain the safety of our patients, visitors and staff alike. Should you wish to discuss this further please do not hesitate to contact Richard Glasspool, Service Manager on 01604 678033
Cynthia Spencer Hospice
2021-03-05
Person
5
5
0
Review of Lymphoedema Palliative Care Team
5th March 2021
Very friendly, professional and knowledgeable. Felt at ease and looked after
Suggested improvements
I don't think that there is anything that could have been done beeter
