Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NP
2,490
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Cynthia Spencer Hospice
2021-04-25
Person
5
5
0
Review of Lymphoedema Palliative Care Team
25th April 2021
Great team. Treated with consideration and genuine caring for me as an individual. I appreciated having explanations to my questions too.
Suggested improvements
Little pillow for neck as I have osteoarthritis which makes it hurt if I hold still for any time. Seems shame to have another big towel for laundering
Seat nearer outside door would have been appreciated as I got there really early
I'm only nit-picking though. This time has forced defensive behaviour on us to keep safe
2021-06-14 15:34:50
Response from Cynthia Spencer Hospice
Thank you for your feedback, the team will ensure they ask patients if they are comfortable when lying on the couch receiving treatment. Patients are asked to remain in their cars and not to enter the building when arriving for appointments. In cases where patients have to arrive by public transport they should be advised to call the team and they will be allowed entry to the building and offered a seat, the team will be reminded of this
2021-04-27 11:14:26
Response from Cynthia Spencer Hospice
Thank you for your review. You are not nit-picking, al your points are useful and I have passed them to the service manager for information. Best wishes, Hugh Jones, Patient Experience Manager.
Cynthia Spencer Hospice
2021-04-25
Person
5
5
0
Review of Hospice @ Home
written by a family member
25th April 2021
My wife had 2 weeks in hospice, at end of her life. The nurses and staff where amazing for her. The made her well enough to have her visit holiday with her family and {gravesend}.
Suggested improvements
Nothing.
Cynthia Spencer Hospice
2021-04-25
Person
5
5
0
Review of Hospice @ Home
written by a family member
25th April 2021
My husband was treated with care and respect by all of the ladies who came to care for him and it made his final days comfortable and safe. Also they cared about me which I appreciated very much. He passed away on Feb 7th 2021.
Suggested improvements
You cannot improve on anything, the service you provide is second to none. It keeps everyone calm and cared for an a very sad time./nGod bless you all.
Cynthia Spencer Hospice
2021-04-25
Person
4
5
0
Review of Hospice @ Home
written by a family member
25th April 2021
Excellent care.
Suggested improvements
All care was faultless.
Cynthia Spencer Hospice
2021-04-23
Person
5
5
0
Review of Wellbeing @ Cynthia Spencer
23rd April 2021
I had a lovely time learning tai chi, Debbie was so enthusiastic, it was contagious. I just wish it was a few weeks longer! I am going to try and carry on learning, probably as was suggested, from uTube..I found the gentle movements perfectly suited to my condition and limitations.
Cynthia Spencer Hospice
2021-04-22
Person
5
5
0
Review of Lymphoedema Palliative Care Team
22nd April 2021
Roxanne treated me with great respect & made me feel completely at ease.
Suggested improvements
I can't think of anything
Cynthia Spencer Hospice
2021-04-22
Person
5
5
0
Review of Wellbeing @ Cynthia Spencer
written by a patient
22nd April 2021
Cynthia Spencer Hospice
2021-04-22
Person
5
5
0
Review of Lymphoedema Palliative Care Team
22nd April 2021
Jayne was professional, friendly, caring, informative and helpful.
Suggested improvements
I don't think there is!
Cynthia Spencer Hospice
2021-04-21
Person
5
5
0
Review of Wellbeing @ Cynthia Spencer
21st April 2021
All the staff are very warm, respectful, treats people with dignity, and welcoming.
It’s always a joy to go there and always look forward to the time spent there.
They are very good at their jobs. I recommend the Center for any one who needs to use their services.
Cynthia Spencer Hospice
2021-04-21
Person
5
5
0
Review of Wellbeing @ Cynthia Spencer
21st April 2021
The service provided by the team at Cynthia Spencer is excellent. The sessions are informative and lots of fun. As the virtual groups are smaller in numbers, I feel that they are better and the patients get more attention. The team are very knowledgeable.
