Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NPReviews
Reviews
I cannot fault the service. Every aspect has been excellent. Nothing too much trouble. Made to feel that I matter./nNursing care, ward staff, catering domestic reception- all wonderful { } bath, walk and highlights during my stay.
I found it to be a very efficient and caring environment, felt safe. Would recommend.
Staff wether they be nursing, medical or hoursekeepers very friendly and caring.
The care and treatment is very focused and flexible (professional) to my specifications.
I am sorry you found the mattress uncomfortable. We encourage staff to check comfort when talking to patients, and will remind them of this requirement.
Thank you for your comment which I have passed to the service manger for action. Best wishes, Hugh Jones, Patient Experience manager.
Very special place.
Good care treatment kind staff.
Thank you for your feedback. With regard to the WIFI/TV system unfortunately this took considerably longer to fix than was first anticipated. As the TV system signal is from an external supplier, we had to wait for the company to identify the fault. The issue has now been rectified, but this unfortunately meant that patients were without TV's and Wifi for approx. 3 weeks. With regard to warmth on the ward, with the very recent cold weather this has been identified as an issue and in the past two days we have had the holding temperature for the ward increased plus a number of radiator valves have been adjusted.
Thank you for your feedback. I have approached our Hotel services team and they have responded as follows: "With the introduction of the new menu and patient meal preparation process, there may have been some issues with the food cooking slightly too long although being prepared to the recommended cooking time and temperature. It was identified there was an issue, so specialists from the manufacturers attended and the food trolley time and temperatures have been amended". The hotel services team are continuing to monitor the temperatures, cooking time and look of the food being prepared.
As a family we were struggling foru our { } thanks godness for cynthisc sponcer.