Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NPReviews
Reviews
I cannot fault the care and kindness [name removed] has shown over the last 18 months. Her support has been invaluable.
Canteen facilities staff- lady that runs this is offhand and disinterested and doesn't serve food in an appetizing way.
I am really sorry about this. I have sent your comment to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager
I would like to express my gratitude to [name removed] for her help and kindness a couple of weeks ago. I was having a really bad day with another service and wondered if the OT's could help. [name removed] took control of the situation, solved the problem temporarily and went out of her way to make myself and my husband feel so much better. I cannot thank her enough.
Plenty of time taken to explain everything- all very professional.
Appropriate and my needs.
I have been taken very good care of everybody very friendly - helpful.
My answer to based on all aspects experience with your staff.
Thank you for your feedback and I am sorry to hear there was a lack of liaison between services. The hospital ward when making the decision on discharge may not be party to all the facts of what is available at home. Hospice at Home will visit and identify that additional care is required. They will do everything they can to get this in place with the consent of the patient and their carers but can take a considerable amount of time to put in place.
The staff gave me their time.