Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NP
2,490
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Cynthia Spencer Hospice
2017-06-16
Person
5
5
0
Review of Hospice @ Home
written by a family member
16th June 2017
Very kind and caring total respect shown to my beloved mother.
Cynthia Spencer Hospice
2017-06-16
Person
5
5
0
Review of Hospice @ Home
written by a family member
16th June 2017
The care was very good for our mother, in her last couple of weeks of her life, we were very grateful for the help you gave.
Cynthia Spencer Hospice
2017-06-16
Person
5
5
0
Review of Hospice @ Home
written by a family member
16th June 2017
All carers consistently sympathetic had excellent skills which enabled the patient to get the most out of their visit.
They did their best to keep the patient through a long and painful terminal illness.
I shall always remember their care.
Carers hourly rate!
Cynthia Spencer Hospice
2017-06-16
Person
3
5
0
Review of Hospice @ Home
written by a family member
16th June 2017
The initial assessment was very thorough and understood fully our needs even to taking her badged cardigan off before meeting my dad. my father did not want to know he was dying and was very aware of what Cynthia Spencer meant as my mother died in the hospice.
I explained this to the nurse who came as a result of the assessment. She said she would have to tell my dad if asked where she was from (he would not have asked her). We agreed to this, but she met my dad wearing a jacket with a large Cynthia Spencer badge on the front, which my dad noticed straight away, he became very agitated later in the day and died the next morning.
2017-10-05 15:20:42
Response from Cynthia Spencer Hospice
Thank you for your feedback. We are sorry for the distress caused by staff wearing a cardigan with a logo on. Having looked into this, regular staff do not wear Hospice logo’d cardigans, but some of our Bank staff do. We will ensure that all staff supporting Hospice at Home do not wear clothing with logo’s on when entering patients homes and we apologise that this happened.
Cynthia Spencer Hospice
2017-06-16
Person
4
5
0
Review of Hospice @ Home
written by a carer
16th June 2017
The nurses we met were dedicated and really did care about their patient and the family members. The only improvement to the service could be more staff available to give this service.
2017-10-05 15:21:10
Response from Cynthia Spencer Hospice
Thank you for your feedback. There are ongoing discussions about further expansion of the community teams.
Cynthia Spencer Hospice
2017-06-16
Person
5
5
0
Review of Hospice @ Home
written by a family member
16th June 2017
It was everything it needed to be.
Kind, caring, honest, supportive, soothing and so much more.
Cynthia Spencer Hospice
2017-06-10
Person
5
5
0
Review of Cynthia Spencer Hospice
written by a patient
10th June 2017
Staff take lots of care and attention with me.
Cynthia Spencer Hospice
2017-06-10
Person
5
5
0
Review of Cynthia Spencer Hospice
written by a family member
10th June 2017
Outstanding care - nothing needs improving. Would be quiet nice to have a mirror in the relatives room.
2017-10-05 15:20:09
Response from Cynthia Spencer Hospice
Thank you for your feedback, we will look into purchasing a mirror for the relatives room.
Cynthia Spencer Hospice
2017-06-10
Person
5
5
0
Review of Cynthia Spencer Hospice
written by a family member
10th June 2017
Cynthia Spencer Hospice
2017-06-09
Person
5
5
0
Review of Lymphoedema Palliative Care Team
written by a patient
9th June 2017
Everything is first class. All are kind and helpful. Could not be any better.
