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Written by a family member
11th May 2018


Experienced knowledgeable staff. Visits not to co-inside with carers. Reduce number of different staff as possible.

24th May 2018
Response from Cynthia Spencer Hospice

Thank you for your feedback. We are working on processes to manage visits to patients, unfortunately we don't have a mechanism in place to know when carers are due to visit. We will continue to minimise the number of different nurses that visit for Hospice at Home, but have no ability to control numbers for other teams that may be involved in the persons care

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe