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Cynthia Spencer Hospice
2022-02-17
Person
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5
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17th February 2022
The nurses were very caring. Thanks to their involvement we were able to care for my husband at home in his final days.
Suggested improvements
The care of hsopice at home nurses was excellent, but they were hampered by the poor attention to detail of the GPs who seemed unable to complete the drugs prescription correctly. It took 3 attempts and hours of the nurses time to rectify GPs mistakes.
2nd March 2022
Response from Cynthia Spencer Hospice
Thank you for your kind words which I will pass on to staff. I cannot comment on the GP's but we are working closely with GP practices to improve liaison between services. Best wishes, Hugh Jones, Patient Manager.
7th April 2022
Response from Cynthia Spencer Hospice
Thank you for your feedback. We work closely with our GP colleagues and try and provide clear instructions on what medications are required. It would be good to provide this feedback to your GP practice so they can also learn from this. As this is anonymised feedback we are unable to ascertain which GP practice this comment relates to.