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Cynthia Spencer Hospice 2019-01-05 Person 5 5 0

-Every member of staff, including volunteers were friendly and respectful. -We were able to ask questions and ask for help at any time without being rushed or judged. -My dad was treated respectfully and as an individual throughout his stay by everyone. The only improvement suggestion I would make is that it didn't always seem the most accurate information had been passed on at change over, which led to minor mistakes and repetition.