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Cynthia Spencer Hospice
2017-12-03
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Written by a family member
Written by a family member 3rd December 2017
I appreciate all the care that was given but my family and myself still found it very difficult not always knowing when the help would be given. The nights before age UK helped were strenuous my children did 2 hours shifts!
15th December 2017
Response from Cynthia Spencer Hospice
Thank you for your feedback. Due to the nature of the service, decisions are made on a daily basis as to the availability of staff for patient support. We are presently working on service development with a view to how we can offer a defined number of shifts for patients, so they have a more specific period of support, this hopefully will reduce some of the uncertainty for patients and carers as to when nurses will be attending.