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25th February 2022


I am well looked after.

Suggested improvements
I asked for loratadine to treat my allergic reaction I was prescribed an alternative that did not work and I continued to get worse and quite uncomfortable. In the end I got my husband to bring in loratadine tablets.

7th April 2022
Response from Cynthia Spencer Hospice

Thank you for your feedback. I have shared this with medical colleagues to ensure we have prescribed the medication that is most appropriate. It is difficult for me to comment on a specific medication but there may have been additional reasons as to why this medication was not appropriate. If you wish to discuss this further, then please ring Richard Glasspool, Service Manager on 03000271282

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs
Experience