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Written by a carer
18th July 2021


We received medication, equipment, nurses and carers support that made us feel supported every step of the way. This reduced the anxiety of caring for a love one that is terminal. He got his wish to be cared for at home instead of going into the hospice.

Suggested improvements
I would have like to be aware that he was near to die on the day it happened as I was alone with him.

2nd August 2021
Response from Cynthia Spencer Hospice

Thank you for your feedback, and our condolences on your loss. We try hard to keep loved ones informed as to what might happen but unfortunately we cannot predict with certain accuracy as to timeframes that someone may or will die. If we witness whilst on shift certain changes then we will ensure we inform the family.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience