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Cynthia Spencer Hospice
2018-04-11
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Written by a carer
Written by a carer 11th April 2018
Unfortunately for us, we as a family provided 24/7 for 4 weeks, your assistance was only provided from the Wednesday pm of 7th and Mum died on the 9th, we had been crying out for help. I would like to think others would have more than that short time.
I would have liked to understand why you only became involved at a very late stage.
However, your service was brilliant, the care and discrete way attending to Mum's needs was very much appreciated.
Your team made a huge difference for us, greatly appreciated.
24th April 2018
Response from Cynthia Spencer Hospice
Thank you for your positive feedback regarding the assistance that Hospice at Home provided. We are working closely with all our referrers to ensure they refer appropriately and continue to work with them. I am sorry that the input came late, but we will ensure that we communicate with referrers to ensure they are aware that Hospice at Home is available as a support service at an earlier stage.