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Cynthia Spencer Hospice
2020-12-26
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5
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Written by a patient
Written by a patient 26th December 2020
The majority of the staff were brilliant!
Suggested improvements
One or two of the staff were a little brusque e.g they came into my room and said 'what do you want!' Most carers say 'Hello?! what can I do for you?' which is much nicer. Perhaps a little re-training would help?
29th January 2021
Response from Cynthia Spencer Hospice
I am really sorry this has been your experience. I will pass on your comments to the service manager. If you feel you are not getting the treatment you need, or wish to discuss further, please contact our patient advice and liaison service for a confidential discussion on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.