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Cynthia Spencer Hospice 2018-08-24 Person 5 5 0

Excellent attention at all times. Quick response most times to bell push. Great knowledge in respect of queries and problems. Occasional lack of knowledge of specific problems by some staff, but overall more senior staff knew the action required. I have been in a few hospitals but the level of care in here has been exceptional. The ratio of staff to patients is superb. Of course the occasional sudden short term sickness by staff is a problem, but the other staff cover with much patience and kindness. Improvement would be hard to make within budgets and pre-planning - thank you to everyone for their attention!!