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17th June 2023


Obviously we had a bit of a hiccup in the system when it turned out that the request for CERT's had been deleted from the system. Once we placed a phone call and spoke with Virginia (aka Vicki) her efficiency and attentiveness was second to none. Vicki has taken great care with all of my needs and ensured that I had the right equipment to ease and enhance my recovery. In a short space of time I have gone from bedridden to being trained to use a 4 wheel walker. Vicki deserves recognition for this alone.

Suggested improvements
You could find out who deleted me from the system in the first case,

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.