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5th September 2024


Patient gave feedback ' Elaine was very through, she was lovely. I did want to go into hospital and I can be a bit difficult when people are trying to force me to do things I do not want to do. She was very reassuring and able to coax me to go, made an appointment with AAU the following morning so I bypassed A&E which was much less stressful. It was the right thing to do as I needed to go on a drip as I was dehydrated. I was very impressed with her and the service"

Suggested improvements
Could not

Listened to
Involved
Communication
Staff
Care Plan
Safe
Suitable Location
FFT Experience