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19th August 2024


Pt's daughter gave feedback 'Urgent care were brilliant. Jess was thorough, efficient and caring, it was excellent and my mother was admitted as it was discovered she had a hip fracture '.

Suggested improvements
Pts daughter reports urgent were great, but in terms of the other services "The follow up care for the hip fracture has been abysmal. The JR attempted to discharge her with no proper care at home, she would have ended up falling again". PALS number has been given to pt.'s daughter so she can complain.

Listened to
Involved
Communication
Staff
Care Plan
Safe
Suitable Location
FFT Experience