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14th April 2023


[name removed] was amazing with my son who suffers with anxiety and was very nervous about today's immunisations. She talked through everything with him. She made sure he felt in control, reassured him at every stage. After the appointment on our way home he said he felt so proud of himself and it wasn't so bad after all, he said [name removed] was very good at her job and made him feel comfortable and brave.

Suggested improvements
Nothing. Great service

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Cultural needs
Parent Dignity