Share review of Community Services - Northamptonshire Healthcare NHS Foundation Trust

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-12-21 Person 5 5 0

At the start of the Christmas holiday my family were entering what felt like a crisis with our son, who was receiving counselling via CAMHS. I called CAMHS consultation line for help. The response received was sensitive, and well considered and the consultant gave us information about further help available over the festive period. She also linked the consultation line call with our counsellor so that our counsellor was aware of the situation when they returned from their Christmas holiday. After speaking and receiving advice, I felt that we had a way forward to carry us over the next two weeks. The only way to improve would be not to have to navigate two sets of 'pick the right number' with a bewildering number of options.