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4th December 2023


96 year old father in law came in following a fall at his care home. Very good service from all concerned apart from the Ambulance Service not answering the nurses numerous phone calls to arrange an ambulance to take home back to the Care home. The nurses time should not be wasted - they need to answer the phone quicker......

Suggested improvements
As above

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs