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Community Services - Northamptonshire Healthcare NHS Foundation Trust
2023-03-06
Person
5
5
0
6th March 2023
I really enjoy and look forward to my calls with [name removed], when I am having a bad day [name removed] is very sympathetic and knows just what to say to make me feel better.
Even when I am having a good day we have a brilliant chat.
Even if [name removed] is away and unable to call I will always be offered a stand in caller.
The service has good continuity and is very well done.
As i have moved out of the area I will miss my calls with [name removed] but want to thank [name removed] for his time and thank the Befriending Service.
Suggested improvements
The service is great. The only changes that I think would be good if clients can speak to their callers over zoom or facetime so we know what are caller looks like.
7th March 2023
Response from Community Services - Northamptonshire Healthcare NHS Foundation Trust
You make a very useful suggestion, which I have passed to the service manager. Best wishes, Hugh Jones, Patient Experience Manager