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23rd August 2023


Absolute shocking . My 1 year old has had 3 failed attempts to get blood from him to examine his liver function. The 4th time they finally get the bloods and send them off to be tested. They put the bloods in the wrong bottles and now have been thrown away!!!! Do you understand how stressful it is for a baby to have bloods taken let alone 3 failed attempts consisting of 3 needles each time! Total 12 needles to get 1 blood sample!!!!! I can’t bear the thought of having to do this again!!!! Someone needs to be held accountable????

Suggested improvements
Yes use your eyes for the correct bottle to take a blood sample

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Cultural needs
Parent Dignity