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Community Services - Barking, Havering and Redbridge University Hospitals NHS Trust 2016-07-15 Person 5 5 0

The staff on reception were very friendly. I did not have to wait very long before my name was called and I was shown into the consultation room, where I received a warm introduction. Plenty of time was given for me to ask questions, and they were answered thoroughly. I was rather worried about an examination I had to have, but it was carried out in a gentle, calm manner with explanations all the time. It was decided a scan would be required, and an appointment would be made for me. A follow up appointment was also needed to discuss the results of the scan. I received a follow up appointment the next morning in the post! A very positive experience for me, and I could not find any improvements to the care I received. Thank you.