Reviews
Reviews
Service provided has been excellent. Also making use of the follow up physiotherapy sessions which are helping my recovery after surgery.
It is always a comfort to know when a medical matter arises you are being looked after by a first class team….. This is always evident at Chesterfield Royal Hospital (ENT get a special mention here).
Absoloutely fantastic treatment from start to finish of my operation and all staff went above and beyond the call of duty to ensure i felt safe and confident.
A&E - the whole set up was well designed, the staff were pleasant, patient and helpful from the person who greeted us and asked if I would mind swapping my mask for one of theirs to the doctor at the end who explained my teenager’s condition and how to deal with it, the staff were unfailingly lovely, helpful and efficient. We were there for under three hours, despite it being very full and busy. My partner was able to wait in the cafe where it was warm rather than have to stay in a cold car and there was plenty of space for parking
My appointment was changed numerous times, although it went very smoothly on the day when I did attend.
The patient experience was first class
Attended A&E this morning - everyone was kind, patient and efficient. I witnessed two occasions where the receptionist had to deal with very difficult people - she was creative and patient with them so that the situations did not escalate. Well done!
Excellent card throughout
I was very happy with the care I received
whilst an in patient I was acutely ill. During this time I was too poorly to notice some really incomprehensible things .when I was improved to near discharge time I began to see things which I did not like at all. Waiting times for patients who rang for a nurse were extreme .especially when needing pain relief .I was told of an incidence of a 4 hour wait for analgesia .I also had to stagger out of the ward whilst not really well to attract a nurses attention only to find one immediately outside the room .I was doing this for another patient who was so much in pain they could not sit or keep still .the returning nurse was rude abrupt and totally unprofessional. On occasion the ward toilet was left in a disgusting state having been CLEANED! by a domestic not usually on that ward. when I awoke one night having experienced a nightmare and needing help and support of a psychological nature I got no such thing and felt scared to go back to sleep. Really bad .