Reviews
Reviews
I found the groups very helpful and staff tried hard to accommodate for me despite my risk.
Communication between staff and my consultant/therapist and me could have been slightly better, but only one or two occasions.
Thank you for your feedback, we appreciate all the comments we receive and they help us to shape and improve our service
-Staff are very good and caring.
-Kitchen is very good at facilitating individual needs.
-Communications between nursing staff and consultants could be improved.
Overall, brilliant service.
Thank you!
Thank you for your feedback, our management team review all the feedback we receive and make appropriate changes to improve our service.
Good:
Attention of nurses to wellbeing & needs
My psychologist
Therapeutic classes
Room cleaning & bed making
Responses to requests
Access to the grounds
Improvement:
Patients resecting rules (& nurses enforing respect of rules). One of the terapeutic meeting rooms has notices saying water onbly to be taken in & mobile phones to be switched off (that's off not on silent). I respect the rules. I expect others to do so & if they do not I expect the staff to enforce the rules.
Occasionally (three times in four weeks) main course food was poorly cooked.
Thank you for your review. Your feedback is important to us and helps us to understand any areas of improvement that might be required.
Everyone was extremely helpful.
I have zero complaints.
Thank you for your feedback, we are so pleased you found all staff very helpful.
Thank you for sharing, this will help other people who might be looking at our hospital for treatment.
Always someone to talk to.
Thank you for your feedback, this helps us monitor and improve our service.
Treated with respect at all times and never judged. Always someone available to talk to and confide in. My mood was lifted by happy attitude and disposition of staff.
Thank you for your feedback. Our staff work really hard to ensure each patient is treated with dignity and respect and they feel supported at all times.
Group sessions are good, particularly the art/craft etc.
Good interaction with other patients.
Thank you for your feedback, this is important to us. We are pleased to hear you found the group sessions and the interaction with other patients beneficial.
My only issue would be that mindfulness and alcohol groups clash. I find both to be useful.
Thank you for your feedback. With such a busy timetable it is sometimes difficult to prevent a clash, we endeavour to avoid this wherever possible. We are pleased you found both groups useful.