Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Cardinal Clinic
2021-04-29
Person
5
5
0
Review of Inpatients
written by a patient
29th April 2021
Its great.
Suggested improvements
Coffee machine. [name removed] not a very good yoga teacher.
Cardinal Clinic
2021-04-29
Person
5
5
0
Review of Inpatients
written by a patient
29th April 2021
Excellent treatment amazing recovered fantastic seminar./nIncredibly kind and patient staff. Delicious/ nourishing meds.
Suggested improvements
Please restart patients relatives support gray/ provide info about available resources patient does not want to support relatives too much.
Cardinal Clinic
2021-04-29
Person
3
5
0
Review of Inpatients
written by a patient
29th April 2021
Continuity of care was sometimes inconsistent, and difficult situations are where I had to really push to get my voice heard and the situation resolved. Overall nurses kind and clinic was clean. Had to reiterate my opinions/thought/ feelings about how I was feeling to my doctor and different nurses./nDid not feel like I was fully understood patients upset me by learning notes and not being kind, whereas others really lovely, did not have much contact with key nurses.
Suggested improvements
* Making sure as min, 1 hour and 2 hour obs are adhered to on time./n* Monitoring conversation in communal areas and at meals./n* Ensuring patients away informed of changed to routine, or their care and kept in the loop./n* Some staff had too watch you take meds and some gave them to you and walked away and consistency.
Cardinal Clinic
2021-04-29
Person
4
5
0
Review of Inpatients
written by a patient
29th April 2021
All staff were kind and caring.
Cardinal Clinic
2021-04-29
Person
5
5
0
Review of Inpatients
written by a patient
29th April 2021
Good care team and prompt at providing the care I needed.
Cardinal Clinic
2021-04-28
Person
5
5
0
Written by a private patient
Written by a private patient 28th April 2021
The Cardinal Clinic is a place of true healing and sanctuary- for those lucky enough to know it and able to be treated there. My time there put me back on track - and changed the course of my life for the better. In many ways it saved my life. Some people see their arrival at the Cardinal as their "lowest point" - but years on - I know truly know that the Cardinal Clinic is the reason why my life has been enabled and I've been able to build such a better future. Immense gratitude to ALL - for the brilliance and gentle care which is consistently offered from every level of the team there. Thank you Cardinal.
Cardinal Clinic
2021-03-29
Person
5
5
0
Review of Inpatients
29th March 2021
Totally amazing here ,night nurses wonderful and caring, day nurses always had time to listen ,weekends boring though amazing grounds decor could be updated and rooms, cleaning staff always up for a chat gardeners alike, wonderful chefs great food, therapy sessions are ok they do like their handouts ,reception staff lovely as is everyone in cc,not to forget [name removed] amazing person always attentive, caring ,yeah it helped me a lot and would certainly rate cc to anyone, I had a lot going on but I think im in a better place now well done to everyone
Suggested improvements
Well you did ask better communication
Cardinal Clinic
2021-03-11
Person
3
5
0
Review of Inpatients
11th March 2021
Ok here goes ,my second visit to cc in 4 years, what changed nothing except decor got worse ,bedding still same ,cleaners overworked and tired, ok nurses some exceptional but others couldn't care less so keep quiet and they are happy, however I discovered to gain attention self harm i got it ,it was the patient who helped each other and talked ,lack of communication was awful, it wasn't busybecause of covid, and yet it arrived anyway, the food was wonderful ,de silva is a legend and listens, [name removed] always smiling but patients weren't and left ,communication is fundamental and so important so please listen carefully to these patients and you also might learn something
Suggested improvements
Communication which resulted in a patient running in the road thankfully she was ok ,again years ago we were outside and a patient ran and to get bsck
2021-03-17 13:14:13
Response from Cardinal Clinic
Thank you very much for taking the time to provide us with your feedback. Feedback is critical for us to understand what we can focus on in the future. We’d like to say how sorry we are that you felt there were some areas that we can improve. Generally, patients are incredibly positive about the standard of care they have received. We are extremely concerned about some of the points you raised. We would be very grateful if you would call our Matron and provide some further information. This will allow us to fully investigate the issues and ensure we are able to learn from them for the benefits of other patients.
Cardinal Clinic
2021-02-09
Person
4
5
0
Review of Inpatients
9th February 2021
All the nurses are amazing. They make you feel safe and cared for. Its not just a job for them, they all really cared about my progress and wanted to help me.
Suggested improvements
Poor communication regarding covid cases. The situation could have been handled better. The positive test results caught the clinic by surprise so hopefully they will learn from this experience and communicate with patients quicker in the future.
Cardinal Clinic
2021-01-27
Person
4
5
0
Review of Inpatients
written by a patient
27th January 2021
Staff were very welcoming e.g. played pool with there Staff helped me build my confidence when it was low.
Suggested improvements
Could have been more organised with the clozaplue service- I did not get to solve it until 2 weeks of being here.