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Cardinal Clinic 2021-07-31 Person 2 5 0

The sessions with [name removed] [name removed] were generally good, although I feel we had to push for different approaches and for explanation regarding potential side effects etc of medication. While [name removed] [name removed] was good and responsive, the supporting admin was terrible. Secretaries often forgot to confirm appointments, did not reply, documents went missing and [name removed] [name removed] seldom had the relevant notes needed for the sessions. The poor admin made it a lot more stressful than it should have been. At one point I think there were three different administrators involved, and the hand offs and communication between them was terrible.

Administrative support - see above.