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Cardinal Clinic
2020-11-26
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Written by a carer
Written by a carer 26th November 2020
Communication is extremely poor, the Dr shows a total lack of empathy with regards to correspondence. The initial assessment was great and I was very pleased with how it went and the detailed report. Unfortunately the after Care is poor, the lack of communication, emails are ignored and phone calls are not returned. I’m now looking to move the care to another provider. I had high expectations for this clinic and the reality is they’ve now fallen well below what’s acceptable in my opinion.
3rd December 2020
Response from Cardinal Clinic
Thank you very much for sharing this feedback. We are very disappointed not to have lived up to your expectations in our communications with you and would like to apologise for this. It would be very helpful for us to understand a little more about your experience. We would like to carry out an investigation to try and learn from it. We would also like to be able to provide some feedback to the team directly involved. If you would like to call us on 01753 869755 and ask for our Hospital Director, we would be very grateful.