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Written by a patient
27th October 2020


The Brook has been an essential service for me during my time at university and beyond. The staff are always so friendly and compassionate. For someone who was naive and unsure, they provide all the information and advice to help me keep myself safe and healthy, without judgement. The Brook is so necessary for young people in Liverpool as a safe place for them to go and disclose any information that they may not feel comfortable saying anywhere else. I now work in pastoral support for students, and I happily and confidently recommend The Brook to them as somewhere that will provide timely care and treatment, with as much respect and dignity as possible, with kind and compassionate staff. The environment is so clean and welcoming, while allowing privacy and personal treatment.

Suggested improvements
The service was absolutely perfect. Particularly during this pandemic, I know I felt confused and unsure about what options were open to me to find treatment and I am so relieved that the Brook was there for me. Without the Brook, I would've had a lot more anxiety and stress about finding somewhere that provides the same level of care and respect in our local area.

Experience
Dignity/Respect
Involvement
Information
Staff
Cleanliness