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Written by a patient
13th September 2020


I went to the brook to receive a number of contraception including my first time taking a contraceptive pill. The nurse, Julie, made it clear to me that I could choose and gave me information on both types of pill which was helpful to me because i was nervous. Lauren answered the phone for me and made me feel welcomed and was very kind. They talk to you in ways which make you feel comfortable. They also respect social distancing and face coverings.

Suggested improvements
Nothing, it was a perfect experience.

Experience
Dignity/Respect
Involvement
Information
Staff
Cleanliness