Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Berrywood Hospital
2021-06-30
Person
5
5
0
Review of Harbour Ward
written by
30th June 2021
Staff were friendly and very helpful - making you feel welcome and comfortable here.
Suggested improvements
N/A
Berrywood Hospital
2021-06-27
Person
5
5
0
Review of Memory Assessment Service - Northampton
written by a family member
27th June 2021
Berrywood Hospital
2021-06-25
Person
4
5
0
Review of Cove Ward
written by a patient
25th June 2021
The members and staff have really made my experience bearable for me./nThe give a good service and should be commended./nSpecial members to those who I feel went above and beyond to improve me experience: Felix Ugoh, Biance Okere, Jenny, Steve, Paulette, Heather, Willian, Janet, hitman.
Suggested improvements
Let me know why my questions asked by the { } delay were be my asked ahead of time as I was { } why has wanted all the answer my wanted. It seemed a bit dodgy after I worked every and thought about it { }.
2021-10-06 13:38:05
Response from Berrywood Hospital
Thank you for provided such positive feedback, the staff will be thrilled to hear this.
Berrywood Hospital
2021-06-25
Person
5
5
0
Review of Cove Ward
written by a patient
25th June 2021
I recovered better, faster, and safer due to everything response is via returning 3 of nuses.
Suggested improvements
Now covid-19 is really please allow { } all off had!!!
2021-10-06 13:35:21
Response from Berrywood Hospital
Thank you for this wonderful review, we appreciate you taking the time to complete this.
Berrywood Hospital
2021-06-25
Person
3
5
0
Review of Cove Ward
written by a patient
25th June 2021
Some staff needs to learn from others and understanding of the reasons and different personatily that they work with day in day out.
Suggested improvements
Yes priorting different needs for differents patients more aware of the older patients within the ward.
2021-07-13 10:29:48
Response from Berrywood Hospital
I agree. This is fundamental to quality person centred care which we aspire too. The service manager has a copy of your review and will action with staff. Best wishes, Hugh Jones, patient Experience Manager.
Berrywood Hospital
2021-06-25
Person
5
5
0
Review of Cove Ward
written by a patient
25th June 2021
Professional and personable staff.
Suggested improvements
Both communication around comforted stay { } and next steps.
2021-10-06 13:43:12
Response from Berrywood Hospital
Thank you for completing this review, we are pleased to see that you have rated our service so highly, and that you found staff to be professional. We try to provide as much information as possible to patients arounds the next steps after their admission, we do this during wards rounds were we discuss discharge plans, and endeavour to invite and have community services present during this discussions to explain their role and what to expect. We also offer the opportunity to meet with staff 1:1 to discuss their admission and experience and to help support them during their time on the ward.
Berrywood Hospital
2021-06-25
Person
4
5
0
Review of Cove Ward
written by a patient
25th June 2021
Because I was treated well and nicely.
2021-10-06 13:26:57
Response from Berrywood Hospital
Thank you so much for this wonderful review, we are thrilled with this feedback.
Berrywood Hospital
2021-06-25
Person
5
5
0
Review of Cove Ward
written by a patient
25th June 2021
2021-10-06 13:29:15
Response from Berrywood Hospital
We are delighted with this feedback, thank you for taking the time to complete this.
Berrywood Hospital
2021-06-25
Person
4
5
0
Review of Cove Ward
written by a patient
25th June 2021
You looked after me when I was down.
2021-10-06 13:44:00
Response from Berrywood Hospital
Thank you for taking the time to complete this response, it is greatly appreciated and we are delighted with your feedback.
Berrywood Hospital
2021-06-25
Person
4
5
0
Review of Cove Ward
written by a patient
25th June 2021
Treated with respect from staff./nStaff was eager to attend my need felt safe throughout my stay.
Suggested improvements
Fulfill cultural needs church, food.
2021-10-06 13:34:19
Response from Berrywood Hospital
Thank you for taking the time to complete this feedback, we are pleased that you felt staff treated you with respect. We are sorry that you felt your cultural needs were not appropriately met. Staff and encouraged to have these conversations with individuals when they are admitted on the ward to see how we can meet their needs. We also have a chaplaincy service within the hospital which has a multi-faith approach and can often support us to find specific help for specific religious and cultural needs.
