Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Berrywood Hospital
2021-12-11
Person
4
5
0
Review of Harbour Ward
written by a patient
11th December 2021
Mainly because Robert, { } both Katie and { } other staff (Stuart lu, Dr, Hont, Lonna, Clairs, Ibrahim) also includes every OT that works attentive { }./nAlso some other patients have helped me massive, some of which make me want to live again.
Suggested improvements
Perhaps more responsive respons quicker to breakdowns.
2021-12-21 11:53:07
Response from Berrywood Hospital
Thank you for your kind words. It is really important that you get the support you need quickly, and I have passed your comment to the ward manager. Best wishes, Hugh Jones, Patient Experience Manager.
Berrywood Hospital
2021-11-28
Person
3
5
0
Review of Cove Ward
written by
28th November 2021
2022-01-07 11:12:02
Response from Berrywood Hospital
We appreciate you taking time to leave us this feedback and are pleased to hear you felt safe on the ward. There are many ways that staff try to involve patients during their admission, this might be during ward rounds where treatment options are discussed or during 1:1 sessions with staff where patients can set goals for their admission and formulate a care plan for their stay. Your feedback will be used during supervision for staff to reflect on their practice and ensure that we are involving and informing patients during their stay.
Berrywood Hospital
2021-11-28
Person
3
5
0
Review of Cove Ward
written by a patient
28th November 2021
Very polite staff, some exceptions overall 70% 30%.
Suggested improvements
More staff due to people want gym, my hat off to all staff as not easy Job!
2021-12-13 09:38:44
Response from Berrywood Hospital
Thank you for tour review. We do expect all staff to be polite, so I have passed your comments to the ward matron as a reminder. Best wishes, Hugh Jones, Patient Experience Manager
Berrywood Hospital
2021-11-28
Person
4
5
0
Review of Cove Ward
28th November 2021
2022-01-07 11:17:00
Response from Berrywood Hospital
Thank you for leaving this feedback, and we are pleased that you rated your admission highly. Staff try to support patients and their carers in a variety of ways, whether this is 1:1 time to discuss your admission and thoughts and feelings, or engaging in activities, and supporting the patient to meet their needs.
Berrywood Hospital
2021-11-28
Person
2
5
0
Review of Cove Ward
written by a patient
28th November 2021
The staff do there best with the resources available to them.
Suggested improvements
Same as above.
2022-01-07 11:06:55
Response from Berrywood Hospital
Thank you for taking the time to leave this feedback. We are glad that you felt safe and treated with dignity and respect. Staff try to provide as much information as they can to our patients and their carers, this may come in the form of conversation or written information. All treatment plans and options are discussed during ward rounds and we try to provide sufficient information for patients to make decisions about their care and treatment. Your feedback will used during staff supervision to inform how provide information to our patients.
Berrywood Hospital
2021-11-28
Person
4
5
0
Review of Cove Ward
28th November 2021
The staff were good. It is a busy job, and they were friendly and helpful. The staff treated me with respect.
Suggested improvements
Not sure.
2022-01-07 11:02:12
Response from Berrywood Hospital
Thank you for taking the time to leave this feedback, and we are really pleased to hear that you felt that you were treated with dignity and respect.
Berrywood Hospital
2021-11-25
Person
4
5
0
Review of Harbour Ward
25th November 2021
* Harbour deals with a large range of mental illness. However, the care and attention given to the needs of each individual is very genuine and impressive.
Suggested improvements
If possible more activities and space to enable a variety of distractions during the day.
2021-12-13 09:37:09
Response from Berrywood Hospital
Thank you for your kind comments. Please raise the issue regarding activities in a breakfast meeting or with a member of staff. I have also sent your suggestion to the ward manager. Best wishes, Hugh Jones, Patient Experience Manager
Berrywood Hospital
2021-11-21
Person
4
5
0
Review of Older Peoples Mental Health Team - Northampton
21st November 2021
The experience of having a physical check up was excellent.
Suggested improvements
The session could not be improved, a very high standard.
Berrywood Hospital
2021-11-21
Person
5
5
0
Review of Older Peoples Mental Health Team - Northampton
written by a patient
21st November 2021
Berrywood Hospital
2021-11-12
Person
3
5
0
Review of Riverside Ward
written by
12th November 2021
Did not consider my feelings.
Suggested improvements
No comment.
2021-11-22 08:51:34
Response from Berrywood Hospital
I am really sorry you feel like this. It is really important that you feel comfortable when with us and I have sent your comment to the ward matron to remind staff. Best wishes, Hugh Jones, Patient Experience manager
