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Berrywood Hospital
2022-07-22
Person
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22nd July 2022
[name removed], [name removed], [name removed] are amazing and have looked after me so well.
However there are a few staff members who seem less mannered.
Suggested improvements
Perhaps they keep better staff rotation with patients as one staff member who did not know me was rather rude towards me and other nurses - who knew how to treat me much better.
8th August 2022
Response from Berrywood Hospital
I am really sorry this happened to you. It should not have as we expect all staff to act with care and compassion. I have sent your comment to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager
13th October 2022
Response from Berrywood Hospital
I can only apologise for this, I know we spoke about this incident at the time and I appreciated you sharing how you felt. I did address this particular situation and we spoke about consistency in the future within the treatment suites. It was a challenging time with increase staff absence but no excuse for staff to be rude.