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8th February 2023


Supported over years by service. Always given kindness time and responded to concerns which raised primarly [name removed] main content. Took time to get to know my father and support his dementia. Always listened to and supported me as his carer. Advice always appropriate. Did not use Jagon and given in a clear and calm manner. This service as a whole and [name removed] as a point of contact had been invaluable in helping me to support care for my dad.

Suggested improvements
To be able to have a face to face appointment offered at least once a year is invaluable to me as in carer and helped me to keep doing. It is preferable to OP as specialist. This service needs to continue.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience