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20th July 2022


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Suggested improvements
better bank and agency workers who understand more.

25th July 2022
Response from Berrywood Hospital

I am really sorry this was your experience. We choose our bank and agency workers carefully and expect that they behave in the same way as regular staff. I have passed this to the service manager for action. Best wishes, Hugh Jones, Patient Experience manager

2nd November 2022
Response from Berrywood Hospital

Thank you for your feedback. We will make sure we choose and train the best staff.

Kindness
Understanding
Listening
Safe
Experience