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Written by a patient
27th May 2021


- First day I was left in excrutiatingapain suffering./n- Took 6 days to get pain killers- took 4 days to aks dietry needs./n- Took 4 days to get physical meds./n- Couple staff excellent./n- Couple staff just fob off/ lip service./n- Food is gross/ unhealthy./n- Have not seen a consultant properly in 6 days.

Suggested improvements
- Heard staff in Hallway discussing how board of the job they are and others discussing how content they are with their lives- not ideal./n- I asked a member of staff to let me in my room./n- He spoke down to me/n- { }/n- 15 minutes later came out the office- ignored me- walked off and made conversation with other patients.

7th June 2021
Response from Berrywood Hospital

I am sorry this has happened. I have sent your comment to the ward matron for action. Best wishes, Hugh Jones, Patient Experience Manager.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs
Rating not given.
Experience