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Berrywood Hospital
2022-07-06
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6th July 2022
Suggested improvements
A book covering things that happen in Bay ward. Times dates, places etc. A one to one with my key worker. A completed copy of my care plan. To be in introduced to all care staff when ever possible.
20th July 2022
Response from Berrywood Hospital
These are all things that should happen so I am sorry if they did not in your case. I have sent your feedback to the ward manger top see what went wrong. Best wishes, Hugh Jones, Patient Experience manager
17th October 2022
Response from Berrywood Hospital
Thank you for your review. I am sorry that all staff did not introduce themselves to you. The ward has a welcome pack which explains what happens on the ward, I apologise, if you did not receive one of these.