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Berrywood Hospital
2022-08-04
Person
3
5
0
4th August 2022
The staff all work very hard to deliver a good kind of care to patients. The ward is clean and staff try to be as available to patients as possible.
Suggested improvements
The ward can be very noisy at night and Kary at times. It can be difficult to be busy and motivated by myself or {} with other patients.
16th August 2022
Response from Berrywood Hospital
I am really sorry you find the ward noisy and scary at night. Staff are always on hand to reassure you and listen to your concerns. I have passed your comment to the ward manager so that they can discuss how to improve night times. Best wishes, Hugh Jones, Patient Experience Manager
17th October 2022
Response from Berrywood Hospital
I am sorry that you found the ward environment noisy and scary at times. I would like to reassure you that there are always plenty of staff who you are able to speak to when feeling like this. I understand it can be difficult to keep yourself busy, especially sharing an environment with many other people. I hope that you were able to access the therapy groups whilst you were on Bay ward and were able to relay your concerns to the nurses on the ward.