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Written by a patient
17th June 2022


Some staff were not very compassionate though most were very helpful.

Suggested improvements
More respect from some staff members treated fairly.

27th June 2022
Response from Berrywood Hospital

I am really sorry about this. We expect the same level of help and compassion from all staff. I have sent your comment to the ward manager for action. Best wishes, Hugh Jones, Patient Experience Manager

17th October 2022
Response from Berrywood Hospital

I am very sorry some staff were not compassionate. I will make sure this is fed back to staff in supervision.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience