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Written by a patient
19th July 2017


I have so many complaints with the maternity A2 ward at Bassetlaw, i don't know where to start!!! Contradictory advice from all levels of NHS involved with me. Person X advised one course of action whereas a few hrs later when shifts change, person Y advised the opposite course of action. It just depends who is working that shift as to whether you will be well looked after. No communication between staff when they start/finish shifts. Goodness knows what is discussed at their staff meetings/handovers on ward A2 but electronic notes of some sort are needed so that patients don't have to inform staff what has happened to them!!!!! Scottish midwife on A2 with glasses was very rude, obnoxious and needs maths recap training on percentages.....when she threatened me in the early hrs one morning to keep on feeding my baby (as if I wasnt!) as she'd lost more weight than would be allowed for being discharged, her calculations were wrong. Horrible 5 days experienced on A2 in January 2017 and when telling my health visitor about it, she thrust a complaint letter in my hand to complain formally. I don't have the time or the energy to pursue though.....

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Feeding baby
Encouragement feeding
Call bell