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Barts Health Dental Hospital 2016-06-09 Person 4 5 0

Arriving at 10:11 for a 10:30 appointment we questioned at reception the delay at 11:00. We were told 'he is still with his 9:30 appointment.' She went to see how long he would be. I returned to my seat expecting her to come and tell me. After several more minutes I returned to the desk to find her back and on the phone. She proceeded to tell me that we should not have been sent upstairs the dentist was waiting downstairs. Just one more mess up! We really should be used to then by now.