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19th September 2023


When we were seen, the examination, x-ray and treatment were expeditious. The paramedic we saw (Dan) was really friendly, approachable and apologetic about the wait time. He took his time to talk to my daughter and me and explain everything well to my daughter.

Suggested improvements
The wait time was very long. We absolutely understood the need to prioritise on the basis of medical need, but there was no triage as we’d called in via 111 beforehand and there was no update on the waiting times whilst in the waiting room.

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Waiting time
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FFT Experience