Share review of Abingdon Community Hospital

Abingdon Community Hospital 2024-06-25 Person 4 5 0

Friendliness of medical team

The reception staff were sharp in tone and did not show empathy for those using the service for the first time. For example, whilst stood in the queue we were triaged but you had no privacy. I was then simply handed a clipboard with a pen but given no instruction at all, so when I’d completed it I went to the desk to ask if the form needed to be handed back in I was met with a sarcastic tone rather than a simple polite ‘yes please’. The reception staff seemed frustrated and it was only the start of their shift. I appreciate things are hard but it isn’t the patient’s/ fault. An elderly couple seemed confused about the process but no one offered to help them nor asked whether they’d like assistance.