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7th December 2023


The staff always smiling, very professional and compassionate. They always get involved with you as a person. They give you connection, not just one member of staff but the whole team. My Winifred when on duty will come and say hello. Lana is absolutely wonderful. You cannot explain in words how amazing they all are. I love them to bits. I want to go home, but I don’t want to leave my friends.

Suggested improvements
Sometimes on their part, I don’t think staff get long enough breaks. They work long hours but not long enough breaks. There’s sometimes a short on equipment which is not the staffs fault. Staff never complain. Check their breaks, sometimes when they are doing something with a patient they get told to go on break but they wait till they’re finished with the patient then go. Staff should also be aloud to be wearing long sleeves, I worry about the, getting cold. I worry about staff, they worry too much about their patients and not look after themselves.

Listened to
Involvement
Communication
Staff
Information
Informed discharge
FFT Experience