Yeovil Health Centre

Yeovil Health Centre 2018-08-24 Person 2 5 0

Since the new system that Symphony has introduced its been horrendous just trying to get someone to answer the phone to make an appointment, get repeat perscriptions, and now there is a long waiting list to see a doctor ( anything upto 3 to 4 weeks) I even proved it to Boots the chemist surgery that the calls was not getting through by going there and calling the number, and they heard the calls were either cutt off or an answer machine came on, whilst the staff sat there and the phone`s were not ringing at all. so do tell us please how can people get served when this keeps happening ? I had to walk to the surgery in which to get an appointment and a repeat perscription, I was also told that I had to call chard in which to get a repeat prescription, where it can be done at the surgery , its like going around in circles, but this has only happened since the new system of symphony came into operation BTW I have COPD also.. Also got told by a receptionist at boots to double up on my medication and I was very ill through doing so..thankfully the hospital helped and told me to stop taking that amount as it was dangerous, but this has only been part of the problems since the new system, and to us it was a wonderful surgery before symphony took over..bring back normality please? Also I am sure other people have had bad problems with this new system, but the forms for complaints should be given out and not just left in the surgery.

Yeovil Health Centre 2018-08-10 Person 4 5 0

Helpful receptionist.

Yeovil Health Centre 2018-08-10 Person 1 5 0

Unable to get an appointment at Yeovil surgery.

Yeovil Health Centre 2018-08-10 Person 3 5 0

Luke amazing had blood test/blood pressure :-). Last week Gp, no precise weight lost (5th) just I had more to lose sad :-(.

Yeovil Health Centre 2018-08-10 Person 5 5 0

Nurse practitioner excellent.