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Yeovil Health Centre 2016-11-20 Person 1 5 0

I was booked in for 1810 appointment a patient arrived after me and was told that their appointment would be at 1910 hours. The patients daughter went up and spoke to the receptionist and within five minutes she was called through to see a doctor. The type of queue jumping by your receptionist is totally unacceptable and unprofessional.